Terms of Service

1. Agreement to Terms
By accessing or using the CelestialTones website (celestialtones.com), you confirm that you have read, understood, and agree to be bound by these Terms of Service in their entirety. If you do not agree with any part of these terms, you must not use our Site.

2. Eligibility and Registration
To use our services, you must:

  • Be at least 16 years of age

  • Provide accurate and complete registration information

  • Maintain the security of your password

  • Promptly update any changes to your information

3. Products and Services
3.1 Product Availability: All products are subject to availability and we reserve the right to limit quantities.

3.2 Pricing: Prices are subject to change without notice. While we strive for accuracy, errors may occur.

3.3 Customization: Custom orders may require additional processing time and are subject to separate terms.

4. Order Process
4.1 Order Acceptance: Your order constitutes an offer to purchase. Acceptance occurs when we ship the product.

4.2 Order Changes: Order modifications may be possible within 2 hours of placement.

4.3 Order Cancellation: Cancellations are accepted within 12 hours of order placement.

5. Payment Terms
5.1 Accepted Methods: We accept major credit cards, PayPal, and Apple Pay.

5.2 Payment Security: All payments are processed through encrypted connections.

5.3 Sales Tax: Applicable sales tax will be added to your order total.

6. Shipping and Delivery
6.1 Shipping Methods: We offer standard (7-14 days) and express (3-7 days) shipping worldwide.

6.2 Delivery Issues: Please inspect packages upon delivery and report damages within 48 hours.

6.3 International Orders: Additional customs duties may apply and are the customer's responsibility.

7. Returns and Refunds
7.1 Return Window: 30 days from delivery date for unused items in original packaging.

7.2 Refund Process: Refunds are issued to the original payment method within 14 business days.

7.3 Non-returnable Items: Customized products and final sale items cannot be returned.

8. Intellectual Property Rights
All content, including designs, text, graphics, and logos, are the exclusive property of CelestialTones and protected by international copyright laws.

9. User Content
By submitting content, you grant us a non-exclusive, royalty-free license to use, modify, and display such content.

10. Prohibited Activities
You may not:

  • Use the Site for any illegal purpose

  • Attempt to gain unauthorized access to our systems

  • Use automated systems to extract data

  • Impersonate any person or entity

11. Limitation of Liability
CelestialTones shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site.

12. Indemnification
You agree to indemnify and hold harmless CelestialTones from any claims arising from your use of the Site.

13. Governing Law and Dispute Resolution
These Terms are governed by the laws of HK. Disputes shall be resolved through binding arbitration.

14. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use constitutes acceptance of changes.

15. Contact Information
For questions about these Terms:
Email: official@celestialtones.com
Response within 48 business hours

16. Severability
If any provision of these Terms is found to be invalid, the remaining provisions shall remain in full force and effect.