Return Policy

1. Return Eligibility

We want you to be completely satisfied with your CelestialTones purchase. Our return policy is designed to be fair and straightforward:

  • Return Window: 30 days from the delivery date

  • Condition: Items must be unused, undamaged, and in original packaging with all tags attached

  • Proof of Purchase: Original receipt or order number required

  • Exclusions: Final sale items, customized products, and gift cards cannot be returned

2. How to Initiate a Return

Step 1: Contact Customer Service

  • Email: official@celestialtones.com (include order number and reason for return)

Step 2: Receive Return Authorization

  • We will provide a Return Merchandise Authorization (RMA) number and instructions

  • Returns without an RMA number will not be accepted

Step 3: Pack and Ship the Item

  • Securely pack the item in its original packaging

  • Include the original receipt or order confirmation

  • Ship to:
    contact us for return address.

3. Return Shipping

  • Customer-Paid Returns: Customers are responsible for return shipping costs

  • Recommended Carrier: Use a trackable shipping method (e.g., UPS, FedEx)

  • Return Label: Prepaid return labels are available for a fee ($8.99)

  • International Returns: Customers are responsible for any customs fees or taxes

4. Refund Process

4.1 Refund Methods

  • Refunds are issued to the original payment method

  • Processing time: 5-10 business days after we receive the return

4.2 Refund Amounts

  • Full refund of the product price

  • Original shipping costs are non-refundable

  • Restocking fee (15%) may apply for opened or used items

4.3 Refund Exceptions

  • Sale items: Only eligible for store credit

  • Gift returns: Refunded as store credit

5. Exchanges

  • Exchanges are available for defective or damaged items

  • Process: Follow the same steps as returns, and specify "Exchange" in your request

  • Timeframe: Exchanges are processed within 7 business days

6. Damaged or Defective Items

  • Contact us within 7 days of delivery

  • We will provide a prepaid shipping label for returns

  • Options: Full refund or free exchange

7. Non-Returnable Items

  • Customized or personalized products

  • Final sale items (marked "Final Sale")

  • Gift cards and digital products

  • Used or damaged products (unless defective)

8. International Returns

  • Return window: 30 days from delivery

  • Customers are responsible for:

    • Return shipping costs

    • Customs fees and import taxes

  • Refunds: Issued in USD, minus any currency conversion fees

9. Contact Information

  • Email: official@celestialtones.com

  • Hours: Mon-Fri 9:00 AM-6:00 PM EST

10. Policy Updates

We reserve the right to update this return policy at any time. Changes will be effective immediately upon posting on our website.