Privacy Policy

1. Introduction
CelestialTones ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website celestialtones.com or make a purchase from us.

2. Information We Collect
Personal Information:

  • Contact details (name, email address, phone number)

  • Shipping and billing address

  • Payment information (credit card details, PayPal account)

  • Order history and preferences

Automatically Collected Information:

  • IP address and device information

  • Browser type and operating system

  • Pages visited and time spent on site

  • Referring website or search terms

3. How We Use Your Information
We use your information for the following purposes:

  • Process and fulfill your orders

  • Provide customer support and respond to inquiries

  • Send order confirmations and shipping updates

  • Personalize your shopping experience

  • Send marketing communications (with your consent)

  • Improve our products and services

  • Prevent fraud and enhance security

  • Comply with legal obligations

4. Legal Basis for Processing
We process your personal information based on:

  • Performance of a contract (order fulfillment)

  • Your explicit consent (for marketing)

  • Legitimate business interests

  • Legal compliance

5. Data Sharing and Disclosure
We may share your information with:

  • Payment processors (Stripe, PayPal)

  • Shipping carriers (DHL, FedEx, UPS)

  • Customer service platforms

  • Marketing and analytics providers

  • Legal authorities when required by law

6. International Data Transfers
Your information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place through:

  • Standard contractual clauses

  • Privacy Shield certification (where applicable)

  • Adequacy decisions

7. Data Retention
We retain your personal information for:

  • Order data: 5 years for tax purposes

  • Customer service records: 3 years

  • Marketing consent: until withdrawal

  • Analytics data: 26 months

8. Your Rights
Depending on your location, you may have the following rights:

  • Right to access your personal information

  • Right to rectification of inaccurate data

  • Right to erasure ("right to be forgotten")

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent

9. Cookies and Tracking Technologies
We use the following types of cookies:

  • Essential cookies (required for site functionality)

  • Analytics cookies (Google Analytics)

  • Marketing cookies (Facebook Pixel)

  • Preference cookies (language settings)

You can manage your cookie preferences through our cookie banner or browser settings.

10. Data Security
We implement robust security measures including:

  • SSL/TLS encryption

  • Regular security audits

  • Access controls and authentication

  • Employee privacy training

  • PCI DSS compliance for payment processing

11. Children's Privacy
Our website is not intended for children under 16. We do not knowingly collect information from children.

12. Policy Updates
We may update this policy periodically. Significant changes will be notified via email or site notice.

13. Contact Information
For privacy-related inquiries:
Email: official@celestialtones.com
We respond within 48 hours.

14. Supervisory Authority
You have the right to lodge a complaint with your local data protection authority.