FAQs

General Questions

Q: Where is CelestialTones based?
A: We are a Hong Kong-based company specializing in handmade wind chimes. All products are designed and shipped from our Hong Kong studio.

Q: What makes your wind chimes special?
A: Each wind chime is handcrafted using premium materials and undergoes rigorous quality testing. We combine traditional craftsmanship with modern design to create unique musical pieces for your home.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure encrypted systems.

Q: Can I modify my order after placement?
A: Order modifications are possible within 2 hours of placement. Please contact us immediately at official@celestialtones.com with your order number.

Shipping & Delivery

Q: How long does shipping take?
A: Standard shipping takes 10-20 business days worldwide. Express options (5-10 days) are also available. You will receive a tracking number after shipment.

Q: Do you ship to my country?
A: We ship internationally to over 50 countries including the US, UK, EU, Australia, Japan, and more. See our Shipping Policy for the complete list.

Product Care

Q: How should I clean my wind chime?
A: Gently wipe with a soft dry cloth. Avoid using water or chemicals as it may damage the finish and affect the sound quality.

Q: Why does my wind chime's sound changed?
A: This is normal due to weather conditions. The sound will stabilize over time. For best results, keep your wind chime in a covered area during extreme weather.

Returns & Exchanges

Q: What is your return policy?
A: We offer a 30-day return policy for unused items in original packaging. Customized items are final sale unless defective.

Q: How long do refunds take?
A: Refunds are processed within 14 business days after we receive the returned item. The time to appear in your account depends on your payment provider.

Custom Orders

Q: Do you accept custom orders?
A: Yes! We love creating unique pieces. Please contact us at official@celestialtones.com with your ideas and we'll provide a quote within 2 business days.

Q: How long do custom orders take?
A: Custom orders typically take 2-3 weeks for production plus shipping time. We'll provide a detailed timeline when you place your order.

Warranty & Repairs

Q: Do your products come with warranty?
A: Yes! All wind chimes come with a 1-year manufacturer's warranty against defects in materials and craftsmanship.

Q: Can you repair damaged wind chimes?
A: We offer repair services for most damages. Please send photos to official@celestialtones.com for assessment and pricing.

Still have questions?
Email: official@celestialtones.com
We reply within 48 hours!