Shipping Policy

1. Shipping Destinations

We currently ship internationally to the following regions:

• United States (all 50 states)

• Canada

• European Union countries

• United Kingdom

• Australia

• New Zealand

• Japan

• South Korea

• Singapore

• Hong Kong SAR

• Macau SAR

2. Processing Time

• Standard Orders: 1-2 business days (processed from Hong Kong)

• Customized Orders: 3-5 business days

• Holiday Periods: Additional 1-2 business days during peak seasons

Note: Orders are processed within 24 hours of payment confirmation.

3. Shipping Methods & Timeframes

International Express Shipping:

• Standard Express: 10-20 business days ( US$5.99)

• Premium Express: 5-10 business days ( US$9.99)

4. Shipping Costs

Free Shipping Threshold:

• Orders over US$50: Free Standard Express shipping

5. Order Tracking

• Tracking number provided within 24 hours of shipment

• Real-time updates via email and SMS

• Customs clearance status included

• 24/7 online tracking portal available

6. Shipping Carriers

We partner with global express carriers:

• DHL Express

• FedEx International

• UPS Worldwide

• SF Express (for Asian regions)

7. Customs & Import Duties

• All shipments include commercial invoice

• Customers responsible for local taxes and duties

• Typical customs clearance: 1-3 business days

• Prohibited items will be rejected by customs

8. Returns & Exchanges

• Return shipping to Hong Kong: customer's responsibility

• 30-day return policy from delivery date

• Items must be in original condition

• Refunds processed within 14 business days

9. Contact Information

Shipping Support:

• Email: official@celestialtones.com

• Hours: Mon-Sat 9:00 AM-6:00 PM HKT

10. Important Notes

• All prices in US dollars

• Shipping times are estimates only

• Weekend and holiday delays may occur

• Insurance included for all shipments

• Signature required for delivery

We reserve the right to modify this policy at any time. Please check our website for the most current information.